Frequently Asked Questions

How do I connect my Caregear IoT device?

Turn on Bluetooth, open the Caregear app, and scan the QR code on your device.

What should I do if the device is not syncing?

Ensure WiFi is enabled and restart the device. If the issue persists, check if the device battery is low.

Can I use multiple devices with the same account?

Yes, you can pair and monitor multiple IoT devices under one Caregear account.

How often is my device data updated?

Sensor data is updated in near real-time, usually every 30 seconds to 1 minute depending on network stability.

How do I reset my Caregear device?

Press and hold the reset button on your device for 10 seconds until the LED indicator blinks.

Is my data stored securely?

Yes, all sensor data is encrypted and stored securely in our cloud servers with restricted access.

Can I download my device reports?

Yes, you can export device reports in PDF/CSV format directly from the dashboard.

What should I do if my device shows low battery?

Recharge the device using the provided adapter or replace the batteries if it is battery-powered.